Biggest Mistakes OPC's Make

A tendency exists for new OPC’s, as well as veterans, to slip into what we term “default mode.” Default mode often contains negative habits and non-productive behaviors that are subconsciously repeated unless we consciously train and re-program our actions. In this dynamic course, common mistakes will be discussed and attention will be paid on ways to avoid them. These include:

• Not maintaining a professional image.
• Prejudging or pre-qualifying customers too soon.
• Failure to build enough rapport.
• Failure to believe.
• Failure to use trial closes and solicit feedback
• Taking rejection personally.
• Focusing on weaknesses.